Privacy Policy

Last updated: September 21, 2026

Oazino (“we,” “us,” or “our”) operates this website and online store, including its content, features, products, and related services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, share, and protect personal information when you browse our website, place an order, subscribe to our newsletter, use a customer account, or contact us. It also explains the choices and rights you may have regarding your information.

Where consent is required for a particular use of personal information, we will request it separately. Simply visiting our website does not constitute consent to optional marketing.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Contact and delivery information: Your name, email address, telephone number, billing or delivery address, and delivery instructions.

Order and transaction information: Products you order, selected variants, quantities, order amounts, payment method, payment status, order history, delivery updates, and information relating to cancellations, returns, or refunds.

Customer account information: Your email address, profile details, preferences, and information needed to authenticate access to your account. Where email verification codes are used, authentication is handled through Shopify. Please do not share verification codes with anyone.

Customer support information: Messages, photographs, and other information you provide when asking questions or requesting help with an order.

Device and usage information: Your IP address, browser and device type, cookie identifiers, pages visited, products viewed, interactions with our website, and approximate location derived from technical information.

Marketing preferences: Your newsletter subscription status, consent records, and communication preferences.

We collect information relevant to the Services you use. Please avoid sending unnecessary sensitive information in support messages.

2. Cash on Delivery and Payment Information

Our store currently focuses on Cash on Delivery (COD). For COD orders, we process information such as the order amount, payment method, payment status, and delivery or collection confirmation.

You do not need to provide credit-card or debit-card details to place a COD order. Please do not send card details, banking passwords, or one-time security codes by email or through our contact forms.

If an approved refund requires additional payment information, we will explain what information is needed and how it will be used.

If we introduce online payment methods, the relevant payment provider will process payment information according to its privacy notice. We will update this policy where necessary to reflect changes to our practices.

3. How We Collect Information

We collect personal information:

• Directly from you when you place an order, subscribe, contact us, or use a customer account.

• Automatically when you interact with the website, through cookies and similar technologies.

• From Shopify and service providers that support our store.

• From fulfillment and delivery providers, including order-processing, delivery, tracking, and payment-collection updates.

• From connected services you choose to use, subject to the permissions and privacy settings applicable to those services.

4. How We Use Your Information

We use personal information to:

• Receive, confirm, process, and manage orders.

• Arrange fulfillment, delivery, tracking, and COD collection.

• Send order confirmations, delivery updates, and other service messages.

• Provide customer-account access and order history.

• Respond to questions, complaints, and support requests.

• Review and process eligible cancellations, returns, replacements, and refunds.

• Maintain and improve website functionality and the shopping experience.

• Detect and prevent fraud, misuse, and security incidents.

• Send marketing communications where you have subscribed or another lawful basis permits them.

• Understand website usage and measure advertising performance, where applicable and permitted.

• Maintain business records and comply with applicable legal obligations.

Depending on the applicable law and the purpose of processing, we rely on consent, the performance of our agreement with you, legal obligations, or legitimate interests where that basis is available and appropriate.

5. How We Share Your Information

We may share relevant personal information with:

Shopify: To host and operate our store, support checkout and customer accounts, and provide related commerce services.

Fulfillment, delivery, and logistics providers: To process orders, deliver products, provide tracking, collect COD payments, and handle approved returns. Information shared may include your name, delivery address, telephone number, order details, and amount payable.

Technical and support providers: To support hosting, communications, customer service, security, and business operations.

Analytics and advertising providers: Where these services are enabled and permitted, to understand website activity, measure campaigns, and support relevant advertising, subject to applicable consent requirements and your choices.

Professional advisers and authorities: Where reasonably necessary for legal advice, compliance, the protection of rights, or a valid legal request.

Parties to a business transaction: If a merger, acquisition, restructuring, or transfer of business assets requires disclosure, subject to applicable safeguards.

We aim to limit disclosures to information relevant to the purpose. We do not give fulfillment providers permission to use order information for unrelated marketing on our behalf.

6. Shopify’s Role

Shopify hosts our store and processes personal information to provide its services to us.

Depending on the Shopify features enabled and the services you use, Shopify may also process information for its own purposes, including improving its services, preventing fraud, and providing personalized experiences or advertising. This may involve information from your interactions with our store, other merchants, and Shopify.

Shopify’s responsibilities and your choices regarding those activities are explained in its Consumer Privacy Policy. You can also visit the Shopify Privacy Portal to learn about available privacy choices and submit relevant requests.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as remembering cart contents, maintaining sessions, and protecting the website.

Where enabled, additional technologies may support analytics, personalization, and advertising.

Where required by applicable law, we request consent before using non-essential cookies or similar technologies. You can manage your preferences through privacy controls made available on the website and through your browser settings.

Blocking certain cookies may affect website functionality. Cookie preferences and email subscription preferences are managed separately.

8. Marketing Communications

If you subscribe to Oazino’s newsletter, we may send you new arrivals, offers, and product updates.

You can unsubscribe using the link in our marketing emails or by contacting us. Unsubscribing from marketing does not prevent us from sending essential messages about your orders, account, delivery, or support requests.

Providing an email address for an order does not, by itself, mean you have subscribed to our newsletter.

9. International Processing and Transfers

Oazino operates from Pakistan and serves customers in the United Arab Emirates. Shopify and other service providers may process or store information in additional countries.

As a result, your personal information may be processed outside the country where you live. Privacy laws in those countries may differ from those in your country.

Where applicable law requires safeguards for international transfers, we will use the safeguards required for the relevant transfer, such as contractual protections or other legally recognized arrangements.

10. Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, handling disputes, maintaining required business records, and meeting legal obligations.

Retention periods depend on the type of information, the reason it was collected, and applicable requirements. When information is no longer needed, we will delete or anonymize it, subject to lawful retention requirements and backup-management processes.

11. Information Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no website, transmission method, or storage system can guarantee complete security.

Please protect access to your email and customer account. Do not share authentication codes or send unnecessary financial or sensitive information through support messages.

12. Your Rights and Choices

Depending on the laws that apply to you, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information.

• Request a portable copy of certain information.

• Object to or request restrictions on certain processing.

• Withdraw consent where processing relies on consent.

• Opt out of certain marketing or targeted-advertising activities.

• Raise a complaint with an appropriate data-protection authority.

These rights may be subject to conditions and exceptions. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

To make a request, email oazino.gcc@gmail.com. We may need to verify your identity before acting on it. We will respond within the period required by applicable law and explain any applicable limitations.

Requests concerning information Shopify processes for its own purposes can also be directed to Shopify through its Privacy Portal.

13. Children’s Privacy

Our Services are intended for adults who can lawfully place orders. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required without obtaining that consent.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies.

Please review those policies before providing personal information. Linking to another website does not mean we control or endorse its privacy practices.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, practices, or applicable requirements.

The updated policy will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or request consent for relevant changes.